Refund policy

Returns & Refunds

If something is not right, we will make it right. You have 30 days from the day your order arrives to request a return.

What can be returned

Items must be unworn and unwashed, with any tags still attached, in the condition they arrived in. Please try things on over your own clothing.

For hygiene reasons, we cannot accept returns on swimwear, bodysuits and pierced earrings unless they arrive faulty.

Personalised items — anything engraved with an initial, a name or a pet's paw — cannot be returned unless they arrive faulty or we made a mistake on the personalisation.

How to start a return

Email maikq0128@gmail.com within 30 days of delivery.
Include your order number and tell us which item you are returning and why.
We reply within 2 business days with the return address and instructions.

Please do not send anything back before contacting us. Returns sent without instructions may not be traceable to your order.

Who pays for return shipping

If the item is faulty, damaged, or not what you ordered, we cover the return shipping and you get a full refund including the original shipping cost.

If you changed your mind or the size was not right, return shipping is at your expense. We recommend a tracked service — we cannot refund a parcel that never reaches us.

Refunds

Once your return arrives and we have checked it, we process the refund within 5 business days to your original payment method. Depending on your bank, it can take a further 5 to 10 business days to appear on your statement.

We will email you when the refund is on its way.

Exchanges

The fastest way to get a different size or colour is to return the original for a refund and place a new order. That way you are not waiting on a return to clear before your replacement ships.

Wrong size?

Our sizing runs slightly smaller than standard US sizing. Before you order, take a look at our Size Guide, or email us with the item and your usual US size and we will tell you which one to pick.

Damaged or incorrect items

Email us within 7 days of delivery with photos of the item and the packaging. We will send a replacement or a full refund, whichever you prefer, and cover the return shipping.

Cancelling an order

Orders can be cancelled for a full refund any time before they ship, usually within 24 hours of ordering. Email us as soon as possible and we will do our best to catch it.